Cumulative GPA for returning students drops to 0.0 on re enrollment

We are noticing an intermittent issue where students stop out and their g.p.a. drops to a 0.0 and then next time they enroll, it starts from there—it doesn’t go back and account for their g.p.a. from their previous enrollment. 

Essentially what happens is, the student’s values that list in Term History all suddenly drop to 0.00 during one non-enrolled term, then start back the next term of enrollment as-if the student had never enrolled previous to that term. 

 

This does not happen for every student that stops out, it is only intermittent—in fact it is somewhat rare.