Field Service - EBS (MOSC)

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HTML Technician portal:Estimation tab (Estimation business process)

edited Jul 10, 2012 9:04PM in Field Service - EBS (MOSC) 2 comments
  Hi


 We have a business requirement for estimation process (Service admin & technician colloboration work).


Service admin to create an SR and assign to Technician to do Estimation .
Performing estimation using the Alternate BOM/Routings defined and once estimation completed,update the RO status to Estimation complete,so that service admin can get the necessary customer approval before performing repair.


Im wondering  whether this can be achieved in Repair Technician portal thro personalization  or there is known enhancement to include the estimation tab like what we have in forms into technician portal?


Application process:
Service admin -create an SR /RO,receive the product and change the status to Estimate required.

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