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Notification E-Mail if SR was opened for a specific serial number

in Using the My Oracle Support Portal (MOSC)
Hi Team,
is it possible to configure a email notification is sent ti a end user / mail alias
as soon as a Service Request is opened on a specific serial number ?
(regardless if SR is opened by Phone / Web / ASR )

or to set a filter on serial number in SR view on MOS
(i've just found Support Identifier as filter option)

thanks in advance
Roland

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