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expected response time for priority 1 issue

edited Jul 11, 2012 4:26AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered
Hello 
we have an SR ( 3-5937120041)  which has been open since yesterday, we are getting a very poor response from oracle support about this. What are the contractual obligations Oracle are under for for severity 1 problem?

thanks
dave green

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