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Sales, Marketing, and Territories Apps - EBS (MOSC)

Email Center Monitoring

Jul 15, 2012 10:12PM edited Jul 15, 2012 10:13PM in Sales, Marketing, and Territories Apps - EBS (MOSC) Question

We would like to run the Email monitoring reports with response time based on the working calendar (9 - 5pm) rather than 24 hour clock.

Could anyone point me the right direction on how to figure this?

thank you

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