OM - "Return for Credit Only" -"Quantity cannot be greater than original ordered quantity."
We are working on 11.5.10 product version and we have following problem:
1. Sales order :
Item:A
Ordered quantity: 1
Unit selling price (USP) = 1000 EUR
Ordered quantity= Shipped quantity
We shipped 1 pcs of item A and invoiced customer for 1000 EUR.
2.Customer requires "Return for Credit Only"
I created "Return for Credit Only" amounting to 100 EUR , quantity:1 pcs.
When I try to book another RMA for credit only for another 100 EUR , I received the following message:
"Quantity cannot be greater than original ordered quantity."
Is there any solution to this problem, since this is not "Return for Credit with Receipt" and I am not trying to return any quantity, just to correct invoice amount ?