Order and Service Management (Communications Industry) (MOSC)

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Order Management/Receivables Interface

edited Aug 15, 2018 9:23AM in Order and Service Management (Communications Industry) (MOSC) 4 commentsAnswered
We are trying to process a credit memo. The autoinvoice errors with 'The Receivables account of your credit transaction must be the same as that of the transaction being credited, if the credit transaction has the Open Receivables Flag set to No'. The Original order and the return order reference transaction types in receivables that have the same receivable account. Can anyone tell me why I would then be getting this message and how to resolve it? Thanks.

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