Resolve—Find Answers Fast: How to Reduce Service Requests

A new instructional webcast series for Premier Support Customers is just starting. The focus is showing customers how to use the proactive portfolio to solve problems. Subject matter experts share real-world scenarios and demonstrations to model the best practices and hands-on labs give the customers a change to try out the tools. If we can help customers discover the answers quickly, they won't need to open a Service Request for Sev 3's and 4's.

In the first webcast, customers learn to search and ask. By showing them how to use the Knowledge Base to get answers fast, and tools combined with best practices to refine the results, we are enabling their success. They also see the power of ask; asking questions of peers and Oracle experts in My Oracle Support Community and asking questions of the experts in Advisor Webcasts. The next webcast will focus on Troubleshooting and Tools & Diagnostics.