Siebel Open UI, Tools, Scripting and EAI (MOSC)

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Config a Service Requests view that will display all SR's belonging to the same position

edited Aug 6, 2012 9:27PM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 3 commentsAnswered
We have a need within the organization to allow individuals within a team to view/access SR's assigned to their team mates.  As per current setup, all members of the same team share a position and are part of the same internal division.  How can I create a SR view that will limit them to their group only?  My first thought is to customize the list applet, adding a searchspec where the user's division would be matched to the Owner Group on the ticket.  Thoughts anyone?

Thanks,

Silvia

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