Teleservice - EBS (MOSC)

MOSC Banner

SRs created through iSupport > how to get Group Owner?

edited Aug 7, 2012 9:34AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi All,

We are implementing iSupport Service Request flow and "Group owner" field is not populated on SR when it is in Tele Service.

We have set up

1 Services Territories

2 Added group resources to Territory

3 Used customer name as matching attribute

4 set profile option Service: Service Request Owner Auto Assignment Level to Group

5 Ran STAR program

What else need to be set up here? Why it is not working?

Best Regards,

Abhi

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center