Teleservice - EBS (MOSC)

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Contact Center: prevent Quick Task form from popping up

edited Oct 28, 2013 10:07PM in Teleservice - EBS (MOSC) 7 commentsAnswered
We have automatic task creation activated and when creating a Service Request from the SR tab in the contact center, a pop-up appears with the newly created task.

We're not sure whether we want this. On the one hand: you can add specific instructions in the Task, on the other hand, you can manually assign an engineer, but not through the Scheduler, since that button is not there. So: pros and cons.

So before we go any further, can we prevent the Quick Task window from popping up? If yes: how?

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