Channel Revenue Management - EBS (MOSC)

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Claims settled with "Credit Memo-on Account" and proper Tax Code does not generate tax on the CREDIT

edited Jul 24, 2015 10:04AM in Channel Revenue Management - EBS (MOSC) 4 commentsAnswered
Hi,
A manual claim is created for $1000 ..

With settlement method as "Credit Memo-on Account", a proper AR Tax code value is selected from the available LOV for ttrieax code.

Calculate Tax on top of Line Amt is done and claim says updated but no tax amount is calculated...the line amount as well as header amount is still $1000

When Request for Approval is tried, CM that is created in AR does not have any Taxamt..it is created for $1000

How do we ensure that the on Account Credit Memo gets topped up with tax amount based on the tax code

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