Teleservice - EBS (MOSC)

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Functionality to open service request from service history tab in SR form

edited Aug 17, 2012 2:00AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Is there functionality available to open a service request from the service history tab to know more details on the item instance when agent is on call with customer in the service request form. Attached screenshot .

Thanks

Alex

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