Field Service - EBS (MOSC)

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Monitor usage items

edited Aug 30, 2012 3:02AM in Field Service - EBS (MOSC) 4 commentsAnswered
Hi

Can anyone please advice me on how to monitor usage items?

Lets assume that I have a printer in the IB where a customer orders ink and I would like to know how much was ordered over a period. Lets say that the ink is covered by a contract and the yield is 1000 prints and the customer only gets 600 prints per unit. Therefore I need to charge the customer for the difference.

Do I setup a counter to count the units shipped and create an trackable item in the IB? What is the best options available in both 11i and R12.

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