R 12.1.3 How to customize Service Contract Coverage
We recently upgraded from R11 to R12, and we noticed a significant change in the Service Contracts structure:
- In R11, every contract line was linked to a specific coverage record (proper to this contract), initiated from the coverage templates. As specific and proper coverage, it was modifiable, inside the relevant contract, with not effects on the initial template.
- In R12, in a new service contract, every service line is directly linked to the relevant coverage template (there is no more specific contract coverage).
One important effect of this change is : every modification recorded in the coverage templates is immediately applied in the contracts using these coverage templates … this principle is really interesting , but it must be handled very carefully (once the agreement is signed by Vendor and Customer, no change is supposed to be accepted… legal point of view …).