How to select the correct discount out of multiple discounts for a single Impact category?
I have configured an Impact category A for a special number 33xxx11.
BRM ScenarioDiscountImpact categoryvoice call to specific 33xxx115%IC1Video call 33xxx1110%IC1
We can make voice and video calls to these special numbers and each of these calls is discounted at the rates mentioned in the above table.
We have seperate 5 and 10% discounts(with seperate rule, triggers and discount masters)
Now in the discount master, I have added the Impact category as IC1 and the service code as VOICE|VIDEO.
Even if a voice call is made, both the discounts are getting triggered and the total discount is 10+5 = 15%