How to use collections feature in Receivables without Advanced Collections feature?
Hi,
We wish to use Advanced Collections feature in Receivables, without Advanced Collections license.
I raised an SR and it informed that we can use Collections Administrator/Collections Agent without Advanced Collections license.
When I tried to click Collections form in Receivables, I get following message:
APP-AST-207069: This user ID has not been setup as salesforce. Please contact the System Administrator.
As per metalink note for this message, it seems concerned resource has to be assigned to a group created in CRM Resource Manager responsibility.
In that case, should we purchase license for CRM or license of any other module will help.
I raised an SR and it informed that we can use Collections Administrator/Collections Agent without Advanced Collections license.
When I tried to click Collections form in Receivables, I get following message:
APP-AST-207069: This user ID has not been setup as salesforce. Please contact the System Administrator.
As per metalink note for this message, it seems concerned resource has to be assigned to a group created in CRM Resource Manager responsibility.
In that case, should we purchase license for CRM or license of any other module will help.
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