Teleservice - EBS (MOSC)

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Service:Multi org rules changed from 11i to R12 upgrade

edited Sep 7, 2012 12:38AM in Teleservice - EBS (MOSC) 1 commentAnswered ✓
Hi
We are upgrading from 11i to R12.

Our Multi org rules setup in 11i had 4 values and sequence was given to these 4 values.

 seq   Rules description
 1      Profile Option: MO Default Operating Unit
 2      Operating Unit Stamped on the Service Request
 3      Operating Unit of the Installed base product
 4      Operating Unit of the Contract

When upgraded in R12 instance we see that now it has 6 values but the sequence  which was available in 11i got changed.

1-Operating unit of the contract

2. Operating unit of the Install Base product

3.Profile option:Service Default Operating unit

4.Operating unit Stamped on the Service request

5.Operating unit of the Account Site

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