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Teleservice - EBS (MOSC)

Oracle11i - Unable to view a SR number in Find Service Requests tab

Sep 11, 2012 8:12PM edited Sep 16, 2012 8:16PM in Teleservice - EBS (MOSC) 4 commentsAnswered

Hi All,

My user is facing an issue that he/she is unable to query for a Service Request number in Find Service Requests tab.

I tried querying for the SR number in cs_incidents_all_b table but not getting the SRs.

Any pointers on this issue?

Regards,

Radhika.

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