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Install Base and Asset Tracking - EBS (MOSC)

What is the best process of correcting Install base when a wrong product gets shipped

Sep 13, 2012 9:25AM edited Sep 20, 2012 9:24AM in Install Base and Asset Tracking - EBS (MOSC) 2 commentsAnswered

Hi,

This is what is happening in our businesss.

a) Some item with Serial X is supposed to be shipped on a Sales order...But at the time of loading the truck, another Serial Y gets shipped.

In ORACLE Install base, Serial X shows at the Customer but in reality it is still physically in the INVENTORY.

b) At the time of cycle counting, since Serial Y is not physically in the warehouse, it is transacted as MISCELLANEOUS ISSUE

In ORACLE install base, Serial Y shows TERMINATED

Later on after sometime , it is realized that Serial Y is actually with some Customer.

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