Creating disputes is getting deferred after collector approves

Hi all,

I have completed the setups for Advanced Collections and have implemented Credit Memo Workflow. Everything is working well expect the workflow for credit memo approval. A dispute is captured by a collector in Advanced Collections and this is submitted for approval. The workflow submits to the collector for approval. The Collector clicks on approve, but the collector has no amount assigned to approve and my expectation is that it will go to the approver with the limit that may approve. The workflow sends it to this level of approver correctly. When level 1 approver clicks on approve it seems as if it has approved