Teleservice - EBS (MOSC)

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CAnnot create Service Requests on terminated contracts.

edited Sep 23, 2012 11:39PM in Teleservice - EBS (MOSC) 4 commentsAnswered
Hi,

I am using CS_ServiceRequest_PUB.Create_ServiceRequest to create Services requests.

Recently we have upgraded to R1213 and realized that we cannnot create SRs on terminated contracts.

The error I get is

API Error (CS_SERVICEREQUEST_UTIL.contracts_cross_val): The contract is not valid. Please check the values for the following: service request type, inventory item, instance, account and install site.

When I try to create SR using API, I am passing SR creation date prior to termination date of the contract.

The same logic works for EXPIRED contract though.

 

Any idead, what could be the issue.

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