When reversing Receipt the "Debit Memo Reversal" Checkbox is checked and cannot be changed

Hi,
Customer has the following issue : When trying to reverse one Receipt , the "Debit Memo Reversal" Checkbox is checked and cannot be changed.


Same issue described in note Receipt Reversal: Troubleshooting, Known Issues and Patches (Doc ID 1374229.1)

b. Debit Memo Reversal is automatically selected and cannot be changed

There are cases wherein Oracle Receivables will default the reversal method to Debit Memo Reversal because of the following conditions:

second case:
* The receipt you want to reverse has a Credit Card refund application and the Miscellaneous receipt associated to this Credit Card Refund is already remitted or cleared

If the following query returns 1, the reason you cannot create a standard reversal is due to the presence of a cleared/remitted credit card refund application.