Teleservice - EBS (MOSC)

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Oracle11i - Field Service - Invoice shows incorrect customer balance

edited Oct 8, 2012 10:03PM in Teleservice - EBS (MOSC) 1 commentAnswered
Hi All,

My user has an issue. Issue Description as follows:

There is an oracle service ticket.The ticket was created with a tax build on it and the custumer did not wanted tax on the ticket, they wanted to be as credit

Then the user applied the credit and rebuild the ticket correctly. 

Currently user wanted  to get a copy of the invoice out of the AR summary and this one shows that the credit was not applied
now the costumer balance instead of being 600 is now 1200 and this is incorrect .

Can somebody suggest what needs to be looked at and what can be done to get this resolved.

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