Unable to merge fields in RTF and PDF document
Hello,
We are facing the following problem in our R12.1.3 instance;
Marketing activities with type Email are correctly generating a collateral with merge fields, but when we do the same for cover letter(=fulfillment cover letter) the fields are not merged in the rtf document and all values are empty.
We have defined fields in RTF document as following <?campaign?> as where for Email collateral the fields are inserted with <<campaign>> and even when changing this by adding them in de RTF document with <<campaign>> the output is not showing any value for the merged fields. We have inserted these values by placing the straight in the rtf document with values <?campaign?> and <<campaign>>.
We are facing the following problem in our R12.1.3 instance;
Marketing activities with type Email are correctly generating a collateral with merge fields, but when we do the same for cover letter(=fulfillment cover letter) the fields are not merged in the rtf document and all values are empty.
We have defined fields in RTF document as following <?campaign?> as where for Email collateral the fields are inserted with <<campaign>> and even when changing this by adding them in de RTF document with <<campaign>> the output is not showing any value for the merged fields. We have inserted these values by placing the straight in the rtf document with values <?campaign?> and <<campaign>>.
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