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Webcast - Email Center to Service Request creation process - Nov 6, 2012.

edited Nov 18, 2012 10:44PM in Teleservice - EBS (MOSC) 2 comments

SUBJECT: Email Center to Service Request creation process.DATE:  November 6th, 2012 at  4:00 pm London / 08:00 am Pacific / 9:00 am Mountain / 11:00 am Eastern

TOPICS WILL INCLUDE:

    * Understand Email Center and Auto SR creation process.
    * Run the debug procedures.
    * Understand the output and check the reasons for SR Creation failure.
    * See the fixes for the most common issues faced.
    * See the results for successful SR creation.


This one-hour session is recommended for Functional Users and Application Technical Users who work with Email Center and TeleService modules.


See Note 740966.1: Advisor Webcasts: Current Schedule and Archived recordings, choose 'E-Business Suite - CRM & Industries' for details on how to register for this Webcast.

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