Customer Relationship Management - PSFT (MOSC)

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AAF policy fires intermittently

edited Nov 5, 2012 1:12AM in Customer Relationship Management - PSFT (MOSC) 10 commentsAnswered
We have policy which has following details :

Name :Default SLA  based on Business Unit
Trigger Point Name :Before a HelpDesk Case is Saved
Category Name :Call Center Operational Policies

Condition :

Case Record is added
And Case Business Unit equals ABC
And Case Priority equals XYZ

Then

Auto assign Longest SLA

More details:   Action Type - Case Update
                       Action Name - Auto assign Longest SLA

Most of the time it triggers,but some times it does not.

Can anyone please help me on this ?

Thanks,

Yogesh

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