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Oracle Auto Service Request (ASR) (MOSC)

SR Severity with ASR

Oct 22, 2012 7:53AM edited Oct 22, 2012 9:37AM in Oracle Auto Service Request (ASR) (MOSC) 2 commentsAnswered ✓

Hi,

one of our collegaues in Support asked the following question:

I was wondering if any of you know how is the SR severity set in the Automated Service Requests (ASR)?

On which basis is the severity set to the SR when it’s created automatically?

BR,

Hesham.

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