Update system defined owner field with value of custom sr owner field
Gurus,
Need some help. I am using an out of box short text field called sr owner on the sr object which is defaulted with an active user's email id. the default owner field is populated with the created by value and stays the same even after the sr is closed. since the owner field only accepts the alias of an active user, i would like to know if there is any way we can find out the alias of the email id from the sr owner field.
for example if the sr owner field is populated with the user email id as
Need some help. I am using an out of box short text field called sr owner on the sr object which is defaulted with an active user's email id. the default owner field is populated with the created by value and stays the same even after the sr is closed. since the owner field only accepts the alias of an active user, i would like to know if there is any way we can find out the alias of the email id from the sr owner field.
for example if the sr owner field is populated with the user email id as
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