Field Validation
For Service Requests, I have a field called Incident Status and a field called Incident Resolved Reason.
I need to have field validation that says Incident Resolved Reason must be populated if the Incident Status = Resolved
I was able to write the syntax that would trigger the error message when I edited the Service Request but it would not work if the Incident Status was set to Resolved upon the initial create. I have since read that you cannot do field validation on a null value so I created a picklist value of Unspecified for the Incident Resolved Reason and set it as the default. I have now been able to write the syntax to trigger the error upon initial create, however, it won't work in Edit.
I need to have field validation that says Incident Resolved Reason must be populated if the Incident Status = Resolved
I was able to write the syntax that would trigger the error message when I edited the Service Request but it would not work if the Incident Status was set to Resolved upon the initial create. I have since read that you cannot do field validation on a null value so I created a picklist value of Unspecified for the Incident Resolved Reason and set it as the default. I have now been able to write the syntax to trigger the error upon initial create, however, it won't work in Edit.
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