EBS Customizations (MOSC)

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Customization Support in mobile field service (MFS) application

edited Nov 7, 2012 8:40AM in EBS Customizations (MOSC) 4 commentsAnswered
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We're currently trying to do some customizations on R12.1.3 OMFS (Laptop) application at (Field Service Technician) Dashboard.

1. User wants to have fields [[PO Number, Serverity, Summary, Contact Type - these are actually at Service Request level]] displayed at Task Header Level i.e., next to Debrief field on dashboard page.
2. Adding some new (free-form) fields to dashboard page at Task Level.
3. Exporting Dashboard data to MS-EXCEL file
4. Adding attachments at Servce Request (SR) level

I'd like to know whether Its possible to do this customization in R12.1.3 MFS (mobile field service) Laptop application.
I've already reviewed user guide, but It doesn't much info about customization support in OMFS.

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