CRM On Demand - Administration (MOSC)

MOSC Banner

Replacing Contact On Demand with CTI Integration to CRM

edited Nov 20, 2012 3:21AM in CRM On Demand - Administration (MOSC) 1 commentAnswered
Hello,

  We currently have a CRM deployment along with Contact On Demand licences. This allows us to take advantage of the call data that is transferred to CRM which is used in a lot of reports to analyze the call stats. We are exploring the possibility of integrating our Avaya Call Switch directly to CRM On Demand using the CTI plug in tools made available by Oracle, thus by passing COD all together.

 Has anyone done this before ?. What is the complexity involved ?

 Also, want to know if all the fields available in the communications activities will still be available in CRM to report against?

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center