Teleservice - EBS (MOSC)

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service contract use resolution time depended in SR statuses

edited Nov 5, 2012 2:15AM in Teleservice - EBS (MOSC) 3 commentsAnswered
Hi

How can I use in coverage template resolution that will be depended in SR statues, for example, if the SR update to status "Hold" Then the duration time of this status will not be included?

Thanks’

Benny

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