Oracle11i - AR invoice issue - Invoice not showing as paid

Hi All,

One of my users is facing an issue with Field Service invoice. The invoice is AR invoice. Please find the issue description as below:

When the work was complete, user invoiced the ticket for the quoted price amount of $1,213.23. For some reason, tax was added and it invoiced for $1,085.97. The PO was for $1,028.38 so she I credited the ticket and re-invoiced it for that amount. But now two invoices are showing in the system and neither are showing as paid. The $1,085.97 on invoice 1112127011 is the $1,281.17 with tax added. She credited that ticket and re-invoiced in the correct (quoted) amount It appears that the PO was paid against the corrected invoice (1111307167) for the full amount but then when the credit