Teleservice - EBS (MOSC)

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How customer support agent dashboard Customer profile data is coming?In Some customer it is picking

edited Nov 11, 2012 4:37AM in Teleservice - EBS (MOSC) 1 commentAnswered
My oracle apps version is 12.0.6.

The crtical customer option is coming from customer profile under case management option as I investigated at personalized form on agent dashboard.

>> Message Styled Text: Critical Customer as Yes.

How system is deciding customer is critical?

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