How do you handle multiple support contracts for top level item
Hi,
Anyone in the sameboat? how did you handle this scenario?
What if you have multiple support contracts under the top level item (Ex: System 1 year warranty but Power supply has 6 month warranty or hard drive - 2 year warranty). How do you create service contract in R12? We want to use this for entitlement checking while creating the Service Requests.
Scenario # 1: if customer calls with Hard drive issue the 2 Yr warranty kicks in
Scenario # 2: if customer calls with power supply issue then 6 months warranty
Scenario # 3: if its for entire system then 1 yr warranty.
If I create service contract with Top level item then what ever the service line (1 yr warranty) is defaulting for all child items.
Anyone in the sameboat? how did you handle this scenario?
What if you have multiple support contracts under the top level item (Ex: System 1 year warranty but Power supply has 6 month warranty or hard drive - 2 year warranty). How do you create service contract in R12? We want to use this for entitlement checking while creating the Service Requests.
Scenario # 1: if customer calls with Hard drive issue the 2 Yr warranty kicks in
Scenario # 2: if customer calls with power supply issue then 6 months warranty
Scenario # 3: if its for entire system then 1 yr warranty.
If I create service contract with Top level item then what ever the service line (1 yr warranty) is defaulting for all child items.
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