Teleservice - EBS (MOSC)

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Capability to move interaction center attachments

edited Nov 15, 2012 10:21PM in Teleservice - EBS (MOSC) 1 commentAnswered
Hi,
Any ideas/tricks greatly appreciated.

We are trying to see if we can move all attachments stored in Interaction center to Attachments icon (top of the SR form)

The goal is agent doen't have to open eamil to see individual attachment. Imagine if you have 10 different attachments then agent has to open 10 times.


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