Siebel Business Process & Functionality (MOSC)

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Bulk Request Service ID field

edited Dec 16, 2016 12:11AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered
Hi,

What should be populated in Bulk Request details for Change Service ID? We are using Bulk Request to change existing Installed Asset's Service ID field in bulk for customers. We're using Type = "Modify" and Child Type = "Service Id" in Action Set List Applet.

- Action Set List Applet
- Instance List Applet
- Action Set List Applet

Why is "Base Product" field required when updating Service ID field in Bulk Request since changing Service ID field (Action Code = "Update" in Action List Applet) is not related to which product the Asset is associated to?
If Base Product field is required for Action Code = "Update" in Action List Applet, what should be populated in the Base Product field in Action List Applet if the list of Assets in Instances List Applet is associated to different products?

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