SR Gets Closed With Charges To Be Submitted (Upward Propagation Profiles Setup)
Have the above issue in R12 and the solution for the above is for 11i.
The workflow background process is currently set to 5 minute intervals and the profiles are;
Profiles are setup for Autosubmission of charges and Autoclosure(Upward Propagation)
Service: Service Request Auto Close Status := 2-Closed
Service: Validate and Auto Close on Service Request Closure := Yes
Service: Charges Autosubmit Mode := When All Tasks Final
Service: Auto Closure of Service Request := Yes
This is what is happening;
Charge Line 1 Generated and submitted 19-NOV-2012 09:47:19
Debrief Completed 19-NOV-2012 09:48:22
SR Closed 19-NOV-2012 09:48:29
Charge Line 2 Generated and submitted 19-NOV-2012 09:48:36
Charge Line 3 Generated and submitted 19-NOV-2012 09:48:37