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Teleservice - EBS (MOSC)

Unable to set the profile-Service: Default Service Request Owner

Nov 20, 2012 1:17AM edited Nov 22, 2012 2:49AM in Teleservice - EBS (MOSC) 10 commentsAnswered ✓

Hi

im on R12.1.3 and requirement is to default SR owner field in Service requests tab in Contact center with the user who is creating the SR.

To Achieve this ,im try to set the profile Service: Default Service Request Owner and its giving error

APP-FND-01436:List of values cannot find any values for you to choose

Cause:The List of Values execution failed to find any values

Cause:The SQLstatement specified to fdlfcg() failed to return any values.

Action:Check the message stack for any SQL statement failure messages.Check to make sure your SQL statement works
in SQL*plus (ROUTINE=fdlch)

0

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