demantra db access for business admin users

Hi,for current customer, when we ask them to verify *_err table or db_exception_log/*_log table for data validation or exceptions, they said in their business, functional users dont have db access.
We told them, for demantra application, at least admin user should have access to db and he should monitor such tables.

Customer is asking any such support notes, so that they can submit to IT division to get db access. 

thanks