Workflow against "Contact Role"
Is it possible to trigger a workflow based on "Contact Role" from Customer Contact? I would like to trigger a WF when a Contact Role is changed but this field is not part of the Customer object or Contact object.
There is an option to trigger a WF based on a record type of "Account Contact Role", for the "Contact Roles" filed, but this is not the same field as "Contact Role" (Contact Role is a multi select picklist and is managed via the related information from either the Customer or Contact object - Contact Roles is a long text field that is OOB and I am unable to edit). Both are visible from Customer Contact field set- up.
There is an option to trigger a WF based on a record type of "Account Contact Role", for the "Contact Roles" filed, but this is not the same field as "Contact Role" (Contact Role is a multi select picklist and is managed via the related information from either the Customer or Contact object - Contact Roles is a long text field that is OOB and I am unable to edit). Both are visible from Customer Contact field set- up.
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