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Teleservice - EBS (MOSC)

How to create SR in iSupport by an internal employee for a customer's call

Nov 28, 2012 8:48AM edited Nov 30, 2012 12:02AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi,

Can we use iSupport for creating a Service Request against a customer's call by internal employee?

Please advise.

Regards,

Satyendra

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