Cannot approve adjustments
I have 3 adjusmentments prety much all the same, the users are trying to adjust off but cannot. These also include deferred tax. Here is one of the scenarios,
Invoice for 547.01: 471.56 and tax for 75.45
Activity being used:
Name: MXC Adjustments
Type: Adjustment
GL Account Source: Activity GL Account
Tax Code Source: Invoice
Recoverable (checked)
Activity GL Account: 52700.49010.0000.00.0000
Adjusting Off:
Activity name: MXC Adjustment
Type: Invoice
Amount: -547.01
Includes Tax; Checked
Date: System date
Save
receive error:
APP-AR-11526: arp_process_adjustment.insert_adjustment exception: ORA-20001:
I have tried changing the activity and have added unrecoverable to the tax.
I also have a SR open but have not received any response for the past 3 days...our month end close is the Saturday!