Customer Relationship Management - PSFT (MOSC)

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Closing Cases without using Solutions

edited Dec 3, 2012 12:59AM in Customer Relationship Management - PSFT (MOSC) 2 commentsAnswered
We currently use solutions to close/resolve cases. Some groups use solutions as a knowledge base while others use solutions more as resolution codes.

I am curious if it is possible to close cases without using solutions at all or to bypass the requirement to have a successful solution to close a case?

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