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Fun with SR Reports

edited Dec 3, 2012 7:13AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered

Most recently I was asked  “If I wanted to see a Service Request (SR) report for a specific time-frame and product -- how would I do that?”  True to my Support-nature, here are three options for consideration.  (It's true.  Three options vs. one.  It’s a Support thing.)  Two options are My Oracle Support SR region-specific and one is an export option.  I hope that you have as much fun playing with these options as I did.

Option #1:  (Fun Factor:  4)  In the SR region, click on the click on the link then edit the filter criteria to read:  Date Opened >= DATE1, then add a relevant Support Identifier (SI) because SIs are associated to product(s).

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