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R12 Web ADI - The connection to the server is unavailable

edited Dec 6, 2012 10:22AM in General Ledger - EBS (MOSC) 3 commentsAnswered
Have 10 or more R12 Oracle GL users in our London Office (App installed on server in US).  We just setup a new employee, they installed the excel add-in for ADI, and he can now get into ADI, but when he tries to upload the journal gets the following error:  The connection to the server is unaviable.  No other London users are getting this message. 

What specific to this user should I check that may be causing this problem?

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