Teleservice - EBS (MOSC)

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Customers and Accounts Setup in Contact Center.

edited Dec 11, 2012 9:24PM in Teleservice - EBS (MOSC) 3 commentsAnswered ✓
What is the best practices to define the Customers/Accounts for below scenario in Contact center?

XYZ Inc (XYZ have several divisions with our equipments)

Each of these divisions are completely separate entities with different contacts, budgets etc. None of these want to see any of the other divisions contacts or SRs.

If we assign ONE Customer Number to XYZ and then assign each division a separate Account Number we have the following issues:

  1. All the contacts can see each other
  2. When a SR is created it comes across as XYZ, then we are required to go into the SR to find out the account number to determine which division it is related to - 

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