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Teleservice - EBS (MOSC)

Alerting agents when customer updates the SR in iSupport

Dec 11, 2012 8:01AM edited Dec 12, 2012 4:25AM in Teleservice - EBS (MOSC) 1 commentAnswered ✓

Hi,
Any ideas on how to generate alert when customer updates SR in iSupport. We want to send out email notifications. Is it possible?

Thank you.

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