Siebel Business Process & Functionality (MOSC)

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Use of Communication Client Business Service method IsTheLastSession to control CTI sessions.

edited Dec 17, 2012 8:12AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered

There is an undocumented method IsTheLastSession on the Communications Client business service.

It can be used to control things when there are multiple live CTI sessions:

  • deciding whether to logout from the CTI queue { How Can AutoLogout Be Implemented with Server Script? (Doc ID 477576.1) }
  • deciding whether to block particular Event Handler / Event Response combinations from completing { Multiple CTI sessions and usage of "Reset Active Session Count" (Doc ID 505535.1) }

I am aware of the advisability and recommendation of setting MaxCommToolbars = 1, but situations can arise through either design, or browser crashes or hangs.

My question is, does this method work across multiple servers ?

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